Your data

Privacy requests and complaints

Ask for a copy of your data, ask us to correct or delete it, or tell us about something that’s gone wrong. A real person at Liberty Mind reads every message.

Send us a message

All fields are needed unless they say optional.

What would you like us to do?

Make a complaintAbout how Liberty Mind has handled your personal data.Get a copy of my dataWe’ll tell you what we hold about you and send you a copy.Delete my dataWe’ll delete what we can and explain anything we must keep.Correct my dataSomething we hold about you is wrong or out of date.Object to how my data is usedFor example, to stop marketing emails.Something elseAny other question about your personal data.

What is it about? (optional)

Your name

So we know who we’re talking to.

Your email address

We’ll reply here.

Organisation (optional)

If it’s about your work or a team survey.

Your message

Tell us what happened or what you need. Please don’t include your survey link, other people’s details or health information.

0/5000

We use these details only to deal with your message, and keep a record of how we handled it.

What happens next

You get an email from us shortly with a reference number.
Complaints are acknowledged within 30 days, usually within a couple of working days, and we tell you what we’re doing about them.
Requests for a copy, a correction or deletion are answered within one calendar month.

About a team survey?

Your employer is responsible for the survey; we run it for them. Answers you’ve sent aren’t linked to you, so they can’t be picked out or deleted one by one. Before you answer, your organisation can take you off the list.

How we handle survey answers

Not happy with our answer?

You can complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab). They’ll usually expect you to have raised it with us first.

Prefer email?

Write to hello@libertymind.co.uk. We treat it exactly the same way.